Terms & Conditions

Last Updated: August 12, 2025

These websites located at www.primaldew.com and any country storefronts or subdomains operated by Primaldew, including any features, content, or other materials provided via these websites (the “Websites”) are owned and operated by Primaldew and its affiliates (collectively “Primaldew”, “we”, “us,” or “our”). Before accessing or using any Websites, please carefully read these Terms and Conditions (the “Terms”), and any amendments or supplements to it, and our Privacy Policy (collectively, the “Agreement”), as they form a legally binding agreement between you and Primaldew and govern your access to and use of the Websites, any order you place through the Websites and your use or attempted use of our products and services (collectively, “Your Use”). By accessing or using the Websites, you acknowledge that you have read, understood, and agree to be bound by the Agreement. If you do not accept the Agreement, you may not access or use the Websites in any way.

Important notice: these Terms contain an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. Except where prohibited by applicable law, the agreement to arbitrate requires you and Primaldew to resolve disputes regarding the Websites, Terms, or Your Use through binding, individual, and final arbitration; to forego jury trials, class, representative, or collective actions or proceedings, and all other types of court proceedings of any kind; and to seek relief only on an individual basis.

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and indicate at the top the date these Terms were last revised. We will notify you of any material changes to the Terms. Your continued use of the Websites after the date any such changes become effective constitutes your acceptance of the new Terms.

In order to use the Websites, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws.

Pre-Dispute, Mandatory Binding Arbitration, and Class Action Waiver

Except where prohibited by applicable law, you agree that all disputes arising out of or relating to any purchase you make via the Websites, your relationship to Primaldew, any information you provide via the Websites, the Terms, or this Agreement to Arbitrate, and your use of the Websites (collectively, “Disputes”) will be exclusively resolved through confidential, individual, binding arbitration. You acknowledge and agree that you and Primaldew are each waiving the right to bring a lawsuit in court regarding any Disputes, including the right to a trial by jury, and waiving the right to participate in class, representative, or collective actions.

The arbitrator, and not any court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, validity, construction, enforceability, or formation of this Agreement to Arbitrate, including any claim that all or any part of this Agreement to Arbitrate is void or voidable.

Exceptions to binding arbitration: You and Primaldew both retain the right to pursue, in a small claims court of competent jurisdiction in Thailand, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis. You and Primaldew also both retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened misappropriation or infringement of intellectual property rights.

Mandatory pre-dispute procedures: In the event of a Dispute, you and Primaldew agree to give the other party an opportunity to resolve the Dispute by first sending a written notice stating the name, address, and contact information of the party giving notice; the facts giving rise to the Dispute; and the relief requested. You may send any Notice of Dispute to Primaldew by post to Primaldew, Phetkasem Soi 140, Hua Hin, Prachuap Khiri Khan, 77110, Attn: Legal, or by email to hello@primaldew.com. The parties will attempt to resolve any Dispute through informal negotiation within 30 days.

Arbitration location, rules, and law: The arbitration shall be administered by the Thailand Arbitration Center (THAC) under the THAC Arbitration Rules then in effect, before a single arbitrator. The seat of arbitration shall be Bangkok, Thailand. This Agreement to Arbitrate is governed by the Arbitration Act B.E. 2545 (2002) of Thailand, as amended.

Automatic Renewal Terms for Subscriptions

Primaldew offers products that can be purchased through a subscription which will automatically renew unless canceled. If you sign up for a Subscription, the payment method you provide will be charged the amount then in effect for the subscription period noted at the time of purchase.

You may cancel your Subscription at any time. To avoid a recurring charge you must cancel by the last day of your Billing Period. You may cancel in your online member portal, or by emailing our customer support team at hello@primaldew.com.

If you don’t like our product, you may request a refund for your first order within 14 days of placing your first order by emailing hello@primaldew.com. Your email must include your name, order number, purchase date, and contact details. Products must be returned in their original container. Shipping costs are non-refundable unless required by law. Refunds will be processed within 14 business days.

User-Generated Content

By posting or submitting content, you grant Primaldew a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You are solely responsible for your content and represent that you own or control all rights in it.

Intellectual Property Rights

Content available through the Websites may be protected by intellectual property rights and laws. We grant you a non-exclusive, non-transferable, revocable, limited license to view, copy and print content from the Websites solely for personal use, provided you do not remove any notices. All rights not expressly granted are reserved.

Health and Regulatory Disclaimer

The information on the Websites is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment. It is not a substitute for professional advice from a qualified healthcare provider. Always seek the advice of your physician before taking any dietary supplement. The statements made about the products have not been evaluated by authorities unless explicitly stated. These products are not intended to diagnose, treat, cure, or prevent any disease.

Purchasing Items from Us

We may discontinue or change specifications, products, and prices at any time without notice. Prices, availability and other purchase terms are subject to change. If we discover a pricing error after your payment has been charged and your order is canceled, you will be refunded in full.

We accept orders for personal use only. You may not resell items purchased on the Websites. Prices shown at checkout are in Thai Baht (THB) unless stated otherwise. For international deliveries, you may be responsible for customs duties, taxes, and import fees.

Disclaimer of Warranties

Except where inapplicable or prohibited by law, the Websites and the products are provided on an “as is” and “as available” basis. To the fullest extent permissible, Primaldew disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Limitation of Liability

Under no circumstances will Primaldew, its officers, employees, directors, service providers, suppliers, agents or other representatives be liable for indirect, special, incidental, or consequential damages. In no event will Primaldew’s total liability to you for all damages exceed the amount you have paid Primaldew in the last six (6) months, or if greater, THB 3,500.

Refer-a-Friend Program

Anyone can refer a friend, regardless of whether you are a new or existing Primaldew customer. A Qualified Referral is a purchase made at primaldew.com by a person who arrives via your unique referral link. Referral rewards are limited to a maximum of 14 per calendar year per Referrer. Rewards are delivered as a single, one-time-use promotional code. Codes expire one year from issuance and are not redeemable for cash. You must comply with all applicable anti-spam laws.

Notice for Thai Consumers

If you have a complaint or require assistance, you may contact us at hello@primaldew.com. You may also contact the Office of the Consumer Protection Board (OCPB) via www.ocpb.go.th.

Your purchase of products through the Websites is subject to our Privacy Policy, which includes disclosures required by the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA).

Governing Law

This Agreement is governed by the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. For non-arbitrable disputes, the exclusive venue is the courts in Bangkok, Thailand. This Agreement is provided in English; if we provide a Thai translation for consumer information purposes, the English version controls to the extent permitted by law.

Contact Us

Primaldew Nutrition
110 Phetkasem Soi 140, Hua Hin
Prachuap Khiri Khan 77110, Thailand
Email: hello@primaldew.com