Terms & Conditions

Terms & Conditions for Primaldew

Last Updated: August 12, 2025

These websites located at \[[www.primaldew.com](http://www.primaldew.com)] and any country storefronts or subdomains operated by Primaldew, including any features, content, or other materials provided via these websites (the “Websites”) are owned and operated by Primaldew and its affiliates (collectively “Primaldew”, “we”, “us,” or “our”). Before accessing or using any Websites, please carefully read these Terms and Conditions (the “Terms”), and any amendments or supplements to it, and our Privacy Policy (collectively, the “Agreement”), as they form a legally binding agreement between you and Primaldew and govern your access to and use of the Websites, any order you place through the Websites and your use or attempted use of our products and services (collectively, “Your Use”). By accessing or using the Websites, you acknowledge that you have read, understood, and agree to be bound by the Agreement. If you do not accept the Agreement, you may not access or use the Websites in any way.

Important notice: these Terms contain an agreement to arbitrate and other important information regarding your legal rights, remedies, and obligations. Except where prohibited by applicable law, the agreement to arbitrate requires you and Primaldew to resolve disputes regarding the Websites, Terms, or Your Use through binding, individual, and final arbitration; to forego jury trials, class, representative, or collective actions or proceedings, and all other types of court proceedings of any kind; and to seek relief only on an individual basis.

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do this, we will post the changes on this page and indicate at the top the date these Terms were last revised. We will notify you of any material changes to the Terms. Your continued use of the Websites after the date any such changes become effective constitutes your acceptance of the new Terms. You should periodically visit this page to review the current Terms. If you do not agree to abide by these or any future Terms, you must not access, browse, or use the Websites.

Eligibility

In order to use the Websites, you must be 18 years or older and have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws. The Websites are not intended for children under the age of 18 and no person under the age of 18 may use the Websites. If you use the Websites, you are affirming that you are at least 18 years old.

Pre-Dispute, Mandatory Binding Arbitration, and Class Action Waiver (“Agreement to Arbitrate”)

Please read this arbitration provision carefully. Except where prohibited by applicable law, you agree that all disputes arising out of or relating to any purchase you make via the Websites, your relationship to Primaldew, any information you provide via the Websites, the Terms, or this Agreement to Arbitrate (including its formation, performance, or alleged breach), and your use of the Websites (collectively, “Disputes”) will be exclusively resolved through confidential, individual, binding arbitration. You acknowledge and agree that you and Primaldew are each waiving the right to bring a lawsuit in court regarding any Disputes, including the right to a trial by jury, and waiving the right to participate in class, representative, or collective actions.

The arbitrator, and not any court or agency, shall have exclusive authority to resolve any Disputes relating to the interpretation, applicability, validity, construction, enforceability, or formation of this Agreement to Arbitrate, including any claim that all or any part of this Agreement to Arbitrate is void or voidable, and whether the Agreement to Arbitrate can be enforced by or against a non-signatory to this agreement. The arbitrator shall also be responsible for determining all threshold arbitrability issues.

You and Primaldew further agree that the parties may only resolve Disputes on an individual basis, and not as a plaintiff or class member in any purported class or representative proceeding. If any court or arbitrator determines that this class action waiver is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the Agreement to Arbitrate shall be deemed null and void in its entirety, and you and Primaldew shall be deemed not to have agreed to arbitrate Disputes.

Exceptions to binding arbitration. As an exception to binding arbitration and the class action waiver above, you and Primaldew both retain the right to pursue, in a small claims court of competent jurisdiction in Thailand, any claim that is within that court’s jurisdiction and proceeds on an individual (non-class) basis. You and Primaldew also both retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened misappropriation or infringement of intellectual property rights.

Mandatory pre-dispute procedures. In the event of a Dispute, you and Primaldew agree to give the other party an opportunity to resolve the Dispute by first sending a written notice of Dispute stating the name, address, and contact information of the party giving notice; the facts giving rise to the Dispute; and the relief requested (“Notice of Dispute”). You may send any Notice of Dispute to Primaldew by post to Primaldew, Phetkaseem soi 140, Hua Hin, Prachuap Khiri Khan, 77110, Attn: Legal, or by email to hello@primaldew.com. We will send any Notice of Dispute to you at the email address or mailing address we have for you, if any. The parties will attempt to resolve any Dispute through informal negotiation within 30 days after the Notice of Dispute is received. After that period, either party may commence arbitration as set forth in this Agreement to Arbitrate.

Contractual limitation on disputes. Except where prohibited by law, you and Primaldew agree to commence the process of resolving Disputes within 1 year after the Dispute arises (including the mandatory pre-dispute procedures above) and that any proceeding commenced after 1 year shall be barred.

Arbitration location, rules, and law. The arbitration shall be administered by the Thailand Arbitration Center (THAC) under the THAC Arbitration Rules then in effect, before a single arbitrator who is a retired judge or an experienced attorney. The seat of arbitration shall be Bangkok, Thailand. The arbitration may be conducted in person in Bangkok, or by remote video conference or written submissions if both parties agree. The language shall be English unless the parties agree otherwise. This Agreement to Arbitrate and any arbitration proceedings are governed by the Arbitration Act B.E. 2545 (2002) of Thailand, as amended.

Arbitration fees and award. Filing and administration fees shall be allocated in accordance with the applicable THAC rules, subject to the arbitrator’s authority to reallocate fees in an award as permitted by law. The arbitrator shall follow substantive law and may order any relief permitted by applicable law. Any award shall include a written opinion and shall be final and binding, subject only to the limited rights of challenge under Thai law.

Severability and survival. If a portion of this arbitration provision (other than the class waiver) is deemed unenforceable, that portion shall be severed and the remainder shall remain in full force and effect. This Agreement to Arbitrate survives termination of your account or relationship with Primaldew.

Opt-out procedures. You may opt out of this Agreement to Arbitrate within 30 days from the date of your first purchase, use, or attempted use of a Primaldew product (whichever comes first) by sending an email to hello@primaldew.com stating that you do not agree to this Agreement to Arbitrate, together with your full name, the product purchased or used, and the date of first purchase or use. Untimely opt-outs will not be valid.

Automatic Renewal Terms for Subscriptions

Primaldew offers consumers products that can be purchased through a subscription (“Subscription”) which will automatically renew unless canceled. If you sign up for a Subscription, the payment method you provide will be charged the amount then in effect for the subscription period noted at the time of purchase (the “Billing Period”).

You may cancel your Subscription at any time. To avoid a recurring charge you must cancel by the last day of your Billing Period. You may cancel in your online member portal, by emailing our customer support team at hello@primaldew.com, or by calling us at \[Thai phone number]. All cancellations are effective on the last day of the current Billing Period.

You are obligated to provide current, complete, and accurate information for your billing account and to update it promptly (for example, change in billing address, card number, or expiration date). You must promptly notify us if your payment method is cancelled or is no longer valid.

Return/Refund Policy

If you don’t like our product, you may request a refund for your first order within 30 days of placing your first order by emailing hello@primaldew.com. Your email must include your name, order number, purchase date, and contact details. We will provide return instructions and the return address. To receive a refund, you must return the product and any included accessories to us; products must be returned in their original container. Shipping costs are non-refundable unless required by law. Once we receive the returned product, refunds will be processed to your original payment method within 14 business days. This first-order refund policy applies only to your first purchase of a given product SKU, per household and delivery address, unless we state otherwise.

User-Generated Content

Subject to the limitations set forth herein, you or third parties may be able to upload or submit photographs, comments, video clips, reviews and other communications and content to us (either directly or through our partners) via the Websites (“Your Content” or “Third-Party Content,” as applicable). Unless we indicate otherwise, by posting or submitting Your Content, you grant Primaldew a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content, and the name submitted in connection with such content, throughout the world in any media now known or hereafter conceived.

Primaldew and its affiliates are free to use any ideas, concepts or know-how contained in Your Content for any purpose. Primaldew has no obligation to maintain Your Content in confidence, to pay compensation, or to respond. You are solely responsible for Your Content and represent and warrant that you own or control all rights in it, that it is accurate, and that its use will not violate this Agreement or cause injury to any person or entity.

We are not responsible for any completeness, accuracy, or reliability of Your Content or Third-Party Content. Primaldew may monitor, edit, remove, or take legal action regarding any activity or content at our sole discretion. Any views expressed by users or third parties are solely theirs and do not necessarily reflect Primaldew’s opinions. You authorize Primaldew and its service providers to derive statistical and usage data relating to your use of the Websites or products (“Usage Data”) in accordance with applicable law and our Privacy Policy. Any questions, comments, suggestions, ideas, feedback, reviews, or other information about the Websites or products (“Submissions”) provided by you are non-confidential and may be used without acknowledgement or compensation.

User Conduct

You must only use the Websites for lawful purposes and in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s enjoyment. Without our prior written consent, you may not copy, reproduce, rent, lease, loan or sell content retrieved from the Websites; modify, distribute, or re-post any content for any purpose; or use Website content for any commercial exploitation. You further agree not to disrupt or interfere with the security or operation of the Websites; not to upload or transmit viruses or harmful code; not to reverse engineer or create derivative works from the Websites; not to use meta tags or hidden text that utilize Primaldew’s trademarks; not to deep link without consent; not to share your account; not to collect or store personal data about others; not to attempt to obtain unauthorized access; and not to post unlawful, defamatory, obscene, invasive, or infringing material. You agree that any product submissions you make will not be confidential or proprietary to you. You must comply with all applicable laws when using the Websites.

Protection of Intellectual Property Rights and License

Content available through the Websites, including text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or advertisers, may be protected by intellectual property rights and laws. We grant you a non-exclusive, non-transferable, revocable, limited license to view, copy and print content from the Websites solely for using or placing an order via the Websites, provided you do not remove any notices. Except as expressly provided, nothing shall be construed as conferring any other license or right under any of Primaldew’s or a third party’s intellectual property rights. All rights not expressly granted are reserved.

Health and Regulatory Disclaimer

The information (including advice and recommendations) on the Websites is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment. It is not a substitute for professional advice from a qualified healthcare provider familiar with your unique facts. Always seek the advice of your physician or other qualified healthcare provider before taking any dietary, nutritional, herbal, or similar supplement or starting any new treatment. Consult a physician before using any Primaldew products, particularly if you are pregnant or nursing, anticipate surgery, are taking medications, have known medical conditions, or are under medical supervision.

The statements made about the products, including any statements made on the Websites, have not been evaluated by authorities unless explicitly stated. These products are not intended to diagnose, treat, cure, or prevent any disease.

Disclaimer of Warranties

Except where inapplicable or prohibited by law, the Websites and the products are provided on an “as is” and “as available” basis. To the fullest extent permissible, Primaldew disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Websites will meet your requirements or that access will be uninterrupted, timely, secure or error-free. Any material downloaded or otherwise obtained through the Websites is used at your own risk.

Links to Other Websites

The Websites may provide links to other websites or resources over which Primaldew has no control. These links are provided as a convenience and should not be construed as an endorsement. You access and use such links at your own risk. We have no responsibility for the availability or content of such external websites or resources. When you leave the Websites via a link, you will be subject to the privacy policy and terms of use of such other website.

Purchasing Items from Us

Product representations. We may discontinue or change specifications, content, messaging, products, and prices at any time without notice. We take reasonable precautions to ensure prices are correct, the Websites are complete and current, and items are described accurately, including packaging depictions, but we do not warrant that descriptions are accurate or error-free. If a product is not as described when you receive it, your sole remedy is to return it in accordance with our Return Policy for a refund or credit.

Pricing errors and omissions. Prices, availability and other purchase terms are subject to change. If we discover an error after your payment has been charged and your order is canceled as a result, you will be refunded the full amount of your order.

Order placement and acceptance. If you order a product, payment must be received by Primaldew prior to acceptance of the order. We may request additional information, and we may cancel or limit an order any time after it has been placed. Your order is expressly conditioned on acceptance of this Agreement. For auto-renewal subscriptions, by submitting your initial order you accept the auto-renewal terms and cancellation policy. All items are subject to availability; if an item is unavailable, we will notify you and may offer an alternative.

Personal use only. We accept orders for personal use only. You may not resell items purchased on the Websites. If we determine that you are purchasing with intent to resell or otherwise using products inappropriately or illegally, we may cancel your order, suspend or terminate your account, and pursue available remedies. It is your responsibility to understand and obey all applicable laws regarding possession, use and sale of any item purchased.

Shipping and risk of loss. We will add applicable shipping and handling fees to your order. Unless otherwise noted, we will use commercially reasonable efforts to ship products within a reasonable time after receipt of your properly completed order. Delivery estimates are good-faith estimates and may change. If your order will be delayed beyond 30 days from your order date, we will try to contact you; if we cannot or if you no longer wish to receive the item, we will cancel and refund. We may reject orders where the delivery address is outside our shipping territories.

Taxes and duties. Prices shown at checkout are in Thai Baht (THB) unless stated otherwise. Where applicable, value-added tax (VAT) will be charged in accordance with Thai law. For international deliveries, you may be responsible for customs duties, taxes, and import fees per the destination country’s laws.

Payment information. You agree to provide only true, accurate, current, and complete payment information and that you are authorized to use the provided payment method. We may cancel your order or suspend/terminate your account if we believe you provided inaccurate, fraudulent, or incomplete information.

International orders. For orders shipped outside Thailand, title and risk of loss may pass in accordance with the Incoterms specified at checkout (typically DAP or DDU). You are the importer of record and responsible for compliance with local laws and all applicable taxes, duties, and import requirements.

Electronic Communications, Signatures and Agreements

Information communicated on the Websites constitutes an electronic communication. You agree that Primaldew may communicate with you electronically and that such communications, including notices and agreements, are equivalent to communications in writing. By clicking a button labeled “Submit”, “I Accept”, or similar, you provide a legally binding electronic signature. You consent to electronic signatures, contracts, orders and records, and to electronic delivery of notices, policies and records of transactions initiated or completed through the Websites.

Communications with Primaldew

To the extent permissible by applicable law, you acknowledge that telephone calls to or from Primaldew may be monitored and recorded and you agree to such monitoring and recording. You verify that any contact information you provide (mailing address, shipping address, email, phone numbers) is true and accurate and that you are the subscriber or owner of the provided numbers. You consent to receive emails, SMS/texts, and calls (including automated) by or on behalf of Primaldew relating to this Agreement, any purchase, account matters (including collections), and promotions. Message and data rates may apply. Your consent is not required to make a purchase. You agree to notify us within 30 days of any change to your contact information at hello@primaldew.com.

Limitation of Liability

Except where otherwise inapplicable or prohibited by law, you expressly understand and agree that under no circumstances will Primaldew, its officers, employees, directors, service providers, suppliers, agents or other representatives be liable for indirect, special, incidental, or consequential damages, including loss of use, profits, data, goodwill, or the cost of substitute services, arising from or related to (1) the use of, or inability to use, the Websites; (2) the use of, or inability to use, items purchased on the Websites; or (3) the cost of procurement of substitute services or items, whether based on contract, tort (including negligence), strict liability or otherwise. In no event will Primaldew’s total liability to you for all damages, losses, or causes of action exceed the amount you have paid Primaldew in the last six (6) months, or if greater, THB 3,500.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Primaldew and its representatives from and against any and all liability, losses, claims, demands, disputes, damages, and costs, including reasonable attorneys’ fees, arising out of or relating to Your Use or your breach of this Agreement.

Termination of Websites

We may, in our sole discretion, at any time, terminate or suspend the operation of the Websites or your use of the Websites if we reasonably believe that you have breached any terms of this Agreement. Following termination, you will not be permitted to use the Websites and we may cancel any outstanding orders at our discretion.

Privacy

Your purchase of products through the Websites is subject to our Privacy Policy, which includes disclosures required by the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA). Our Privacy Policy explains how we collect, use, disclose, and protect personal data and your rights under PDPA.

Exclusive Venue for Other Controversies

Any controversy excluded from arbitration (other than an individual small-claims action) shall be filed only in the courts of competent jurisdiction located in Bangkok, Thailand. Each party irrevocably submits to the exclusive jurisdiction of such courts for any such controversy.

Remedies for Primaldew

Notwithstanding the arbitration agreement, in order to avoid irreparable injury to Primaldew, in the event of any breach or threatened breach by you of this Agreement, we shall be entitled to seek an injunction and other equitable relief in any court of competent jurisdiction. Nothing herein limits our ability to pursue other remedies, including monetary damages.

Trademark Notices

Primaldew is a trademark of Primaldew. All other trademarks and service marks displayed on the Websites are the property of Primaldew or their respective owners. You may not use or display any trademarks or service marks owned by Primaldew without our prior written consent.

It is our policy to respect the copyright and intellectual property rights of others. We may remove content that appears to infringe the rights of others and may terminate access by users who appear to infringe. If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide Primaldew’s Copyright Agent the following information:

1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
2. a description of the copyrighted work that you claim has been infringed;
3. a description of where the material that you claim is infringing is located on the Websites, with information reasonably sufficient to allow us to locate the material;
4. your address, telephone number, and e-mail address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
6. a statement by you, made under penalty of perjury if applicable, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Send notices to: Primaldew, Attn: Copyright Agent, Phetkaseem soi 140, Hua Hin, Prachuap Khiri Khan, 77110, or hello@primaldew.com.

Primaldew Refer-a-Friend Program Terms and Conditions

As a Primaldew Refer-a-Friend member (a “Referrer”), you are subject to these Terms & Conditions, the Websites Terms, and our Privacy Policy, as well as the following additional terms:

Referrer. Anyone can refer a friend (a “Referred Customer”), regardless of whether you are a new or existing Primaldew customer. The Referred Customer and the Referrer cannot be the same person, as determined by Primaldew in its sole discretion. Referrers may refer multiple customers.

Qualified Referral. A “Qualified Referral” is defined as a purchase made at \[[www.primaldew.com](http://www.primaldew.com)] by a person who arrives to our Websites by clicking your unique referral link. Only one Qualified Referral per Referred Customer counts. Referred Customers must be new customers with no prior purchases at \[[www.primaldew.com](http://www.primaldew.com)]. Qualified Referrals are only accepted via the Websites.

Referral Rewards. For a Referrer to earn a reward, the Referred Customer must complete their first purchase on the Websites and meet all Qualified Referral conditions. Referral rewards are limited to a maximum of 14 per calendar year per Referrer. Any Qualified Referrals that exceed this limit will not generate additional rewards. Primaldew reserves the right to verify eligibility and enforce the annual cap at its discretion.

Reward Payments. Rewards are delivered as a single, one-time-use promotional code for THB \[amount] off a future purchase. One promotional code may be used toward one purchase at a time; codes cannot be stacked with other offers unless stated otherwise. Promotional codes may be redeemed at checkout on the Websites or, for subscribers, within the Customer Portal by applying the code to the next order. Codes expire one year from issuance. Rewards can only be used to purchase products on the Websites and are not redeemable for cash or gift cards. Rewards may only be redeemed for purchases made in Thai Baht (THB). Referrers are responsible for any tax liability resulting from rewards.

Eligibility. Eligibility is limited to individuals located in Thailand unless we state otherwise. The program may not be used by businesses, corporations, or for affiliate lead generation.

No Spam. You must comply with all applicable anti-spam laws and only send referral links in a personal manner. Any distribution that could constitute unsolicited commercial communication is prohibited and may result in termination and forfeiture of rewards.

Right to Close Accounts. Primaldew may close the account(s) of any Referrer and/or Referred Customer and request repayment or refuse rewards if we believe the program is being used in a questionable manner or in breach of these terms or applicable laws.

Right to Cancel or Change Terms. Primaldew may cancel the Refer-a-Friend Program or change these terms at any time in its sole discretion. Any unclaimed rewards may be forfeited at that time.

Notice for Thai Consumers

If you have a complaint or require assistance, you may contact us at Primaldew, by email at hello@primaldew.com, by post at Phetkaseem soi 140, Hua Hin, Prachuap Khiri Khan, 77110, or by phone at \[Thai phone number]. You may also contact the Office of the Consumer Protection Board (OCPB) via [www.ocpb.go.th](http://www.ocpb.go.th) or 1166.

Other Important Terms

We may assign, transfer, or sub-contract any of our rights or obligations under these Terms to any third party at our discretion. If we are unable to provide the products as a result of an event outside of our control, we will not be in breach of our obligations to you under this Agreement. Any representations, warranties, and indemnification obligations made by you will survive cancellation or termination of your account or relationship with Primaldew. No delay by Primaldew in exercising any right or remedy shall operate as a waiver. These Terms (together with any terms incorporated by reference) constitute the entire agreement between you and Primaldew relating to the subject matter herein and supersede any prior terms or statements. Any waiver must be in writing and signed by Primaldew.

Governing Law and Language

This Agreement is governed by the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. For non-arbitrable disputes, the exclusive venue is the courts in Bangkok, Thailand. This Agreement is provided in English; if we provide a Thai translation for consumer information purposes, the English version controls to the extent permitted by law.

Contact Details

Primaldew Co
Phetkaseem soi 140, Hua Hin, Prachuap Khiri Khan, 77110
Email: hello@primaldew.com
Phone: +66 (0)64 420 2046